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FAQ Page

1. What is your shipping on free shipping ?

Shipping within India is free on orders above Rs 1000. A nominal transit fee of Rs 75 will be added to orders below INR 1000 at checkout.

2. What are your accepted methods of payment ?

We accept payment by Credit Card, PayPal, UPI, PayTM wallet and Cash On Delivery

3. What happens after I place my order ?

Your order will ship from our factory in maximum 48 hours. You will receive a personalized confirmation email with tracking details.

4. How long will it take for my order to be delivered ?

Orders within India are shipped via Delhivery and are delivered within 3-7 working days. Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

5. Can i change the shipping address , once the order has been shipped ?

Unfortunately, we are unable to redirect orders once your items have been dispatched.

6. What happens if a package is not delivered ?

If a package is returned to RW as ‘un-deliverable’ or due to an in-correct address, you will be responsible to pay extra transit charges to re-send the package. If you refuse a package or the package is returned to sender, the full shipping cost paid by RW will be deducted.

7. Do i need to setup an account to place an order ?

YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process.

To create an account, simply click on ‘SIGN IN‘ and then ‘REGISTER NOW‘ to fill in your details.

8. Where are Runway Ritual products made ?

We are a home grown brand. RW products are all designed  & manufactured in our vertically integrated factory in Noida.

9. Is my package Insured ?

All items are insured from RW against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

10. Do you ship internationally ?

No, Currently we only ship within India.

11. Is it safe to use my Credit Card on ?

At RW your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.

12. How do i know if an item is in stock ?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email, to find out if the product can be made available or if the made to order option is available, place an advance order

Any questions?

Contact us via email at


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